Army of Mom

So this is how liberty dies ... with thunderous applause.



It's coming out of my ears right now.


I got a nasty email from a client tonight accusing me of producing sub-par product for her. What it all boils down to you is that her boss - who hired me - did not tell her what my exact role on the project was. So, she sends me a NASTY NASTY email telling me how disappointed and frustrated she was by what I turned in to her. I know it all comes down to the fact that her boss didn't communicate to her what her precise role in the project was and she assumed I was doing more than I was hired to do.

So, after getting really mad. Cursing. Writing nasty emails and then deleting them. I called and left her a voicemail and I responded with a professional, yet caustic, email essentially telling her that I'm truly sorry she is being screwed over with work she wasn't expecting, but it is SOOOO not my fault that I didn't do more than I was hired to do. Even though I did go outside the scope of my duties and did more than I was expected, she didn't know that.

Anyway. I fumed and then I cried. I busted my hiney on this project and I turned in good work. She is frustrated and taking it out on me and it sucks. Plain and simple. The emails I got from her were sent at 5:05 p.m. So, she was probably pissed by the end of the day and having the prsopect of more work ahead of her. Again, so not my fault and I don't appreciate her taking it out me. I made sure and CC her boss (the owner of the publishing house) in on my responses. I'm really hoping he backs me up on this and tells her that it isn't my fault. Regardless, I don't want to lose their business in the future, but I'm also not going to let someone accuse me of not meeting my obligations. I take too much pride in having my name on the work that I produce to do that.


  • At 10:57 PM, August 03, 2005, Blogger cashin said…

    sounds like a real bitch, not those fake ones either but a real one. Her boss prolly will back you up, at least that's what I assume.

    I also think it speaks volumes about her as a person that she's email you rather than discuss it with her boss. Jeez I haven't even read this e-mail and I hate her.

  • At 11:38 PM, August 03, 2005, Blogger Uzz said…

    Sounds like typical CYA to me...I am glad I don't have to deal with the people you have to deal with!!!

  • At 1:17 AM, August 04, 2005, Blogger Jenny said…

    I'm sorry you had to deal with such a witch. It shows a lot for your character that you didn't stoop to her level and kept your profesionalism...I imagine that was very difficult to do.

  • At 6:38 AM, August 04, 2005, Anonymous Anonymous said…

    AoM followed the one piece of advise that I always give. Don't send an email while pissed without having someone else read it first! I have burned myself with those emails and learned that lesson the hard way.

    It would seem that the subject of this post hasn't learned that lesson yet.

  • At 9:35 AM, August 04, 2005, Blogger Gadfly said…

    Here here

    There's something lasting and hurtful about the flaming email on professional matters. Think before you send.

  • At 1:16 PM, August 04, 2005, Anonymous Anonymous said…

    Man, an email would be different, I always get cussed out to my face.

  • At 2:15 PM, August 04, 2005, Anonymous Anonymous said…

    Ah but once you put it down in writing is can come back to haunt you!


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